Terms of service

Terms of Service

Last updated: October 31, 2026

Overview

This website is operated by Hong Kong Xiangchuang International Co., Ltd. under the brand name STAR ISLAND (“STAR ISLAND,” “we,” “us,” or “our”).

We operate https://starisland.shop (the “Website”) and provide access to our online store, products, information, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to these Terms of Service (“Terms”), subject to any rights that cannot be excluded under applicable law.

Please read these Terms carefully before using our Website or placing an order.

Our store is powered by Shopify.

1. Use of Our Website

You agree to use our Website and Services only for lawful purposes.

You must not misuse our Website, interfere with its operation, attempt unauthorized access, transmit malicious software, or violate applicable laws or the rights of others.

We may restrict access where reasonably necessary to protect our Website, customers, or Services, subject to applicable law.

2. Products and Product Information

STAR ISLAND offers carefully selected lifestyle products, including ceramic tea bowls and related items.

We make reasonable efforts to present accurate product descriptions, photographs, specifications, and availability.

Due to the nature of ceramic craftsmanship, individual items may have variations in glaze patterns, colors, textures, or other characteristics.

We aim to represent products accurately. Such variations do not exclude any rights you may have if a product is defective, materially different from its description, or otherwise fails to meet applicable consumer guarantees.

Product availability and specifications may change. We will not substitute a materially different product without appropriate notice or consent.

3. Prices and Payments

Product prices are displayed in the currency indicated on our Website or during checkout.

Applicable shipping charges, taxes, and other charges collected by STAR ISLAND will be shown during checkout before an order is placed.

International orders may be subject to additional customs duties or import charges as described in our Shipping Policy.

Payments are processed through the payment methods available at checkout.

We may correct obvious pricing or listing errors in accordance with applicable law. If an error affects your order, we will contact you regarding the available options.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An automated order acknowledgment does not necessarily mean that we have accepted an order, where applicable law permits this distinction.

We may decline or cancel an order for legitimate reasons, such as product unavailability, suspected fraud, or a material pricing error, subject to applicable law.

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

5. Shipping and Delivery

Orders are shipped according to the destinations and delivery services available at checkout.

Estimated delivery times are not guaranteed arrival dates unless expressly stated otherwise.

For information about shipping destinations, delivery estimates, shipping charges, tracking, and customs matters, please review our Shipping Policy.

Nothing in these Terms limits mandatory legal rights concerning delivery, loss, damage, or non-delivery of goods.

6. Returns, Refunds and Consumer Rights

Returns, replacements, and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Our preferred resolution for confirmed shipping damage or product defects may be a replacement, but this does not restrict any statutory right to a refund or other remedy.

Consumers in certain jurisdictions, including the European Union and Australia, may have additional mandatory rights.

Where applicable law provides greater protection than these Terms, those legal protections prevail.

7. Accounts and Customer Information

If you create or use a customer account, you are responsible for providing accurate information and taking reasonable steps to protect your account access.

Please notify us if you suspect unauthorized use of your account.

Our collection and processing of personal information are described in our Privacy Policy.

8. Intellectual Property

Unless otherwise stated, the content of our Website, including original text, photographs, graphics, designs, and brand materials, belongs to STAR ISLAND or its respective rights holders.

You may not reproduce, distribute, commercially exploit, or otherwise use protected content without permission, except as allowed by applicable law.

9. Third-Party Services and Links

Our Website may contain links to third-party websites or integrate services provided by third parties, including payment providers and Shopify.

We are not responsible for third-party websites or services outside our control, except where applicable law provides otherwise.

Your use of third-party services may be subject to their respective terms and privacy policies.

10. Accuracy and Website Availability

We aim to keep our Website accurate, secure, and available.

However, temporary interruptions, technical errors, or outdated information may occur.

We may update website content or functionality from time to time.

Nothing in this section excludes liability or remedies that cannot lawfully be excluded.

11. Prohibited Activities

You must not use our Services to engage in fraud, unlawful activity, intellectual property infringement, unauthorized data collection, security attacks, or other conduct that interferes with the lawful operation of our Website.

We may take proportionate action to prevent or address such activity, subject to applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, STAR ISLAND is not responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms restricts your mandatory consumer rights, including applicable rights relating to defective products, delivery, refunds, or remedies.

13. Indemnification

To the extent permitted by applicable law, you may be responsible for losses directly resulting from your unlawful misuse of our Services or infringement of third-party rights.

This provision does not impose liability on consumers where doing so would be unfair, unlawful, or inconsistent with mandatory consumer protection laws.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

15. Termination

You may stop using our Website at any time.

We may restrict or terminate access where reasonably necessary due to unlawful conduct, security risks, or material violations of these Terms.

Termination does not affect rights or obligations that arose before termination or any mandatory consumer rights.

16. Governing Law and Consumer Protection

These Terms are intended to be interpreted in accordance with applicable law.

Nothing in these Terms deprives consumers of mandatory protections available under the laws that apply to their purchases or place of residence.

Any dispute resolution or governing law arrangements must comply with applicable consumer protection requirements.

17. Changes to These Terms

We may update these Terms to reflect changes in our Services, business operations, or legal requirements.

The latest version will be published on this page with an updated date.

Where required by law, we will provide additional notice or obtain consent before changes take effect.

18. Contact Information

For questions about these Terms of Service, please contact:

STAR ISLAND

Operated by Hong Kong Xiangchuang International Co., Ltd.

Website: https://starisland.shop

Email: support@starisland.shop