Frequently Asked Questions

Jian Zhan is a type of Chinese tea bowl associated with Jian kiln traditions. It is known for its dark glazes and distinctive surface patterns. Product-specific materials and production details will be listed on each product page.

There is a traditional Chinese saying about the beauty of kiln transformation: 入窑一色，出窑万彩。 “Into the kiln as one color, out of the fire in a thousand hues.” Glaze color, pattern and finish may vary between individual pieces, giving each tea bowl its own character. Please refer to the photographs and description of the specific item before ordering, particularly for our One of a Kind collection.

Wash gently by hand with a soft sponge, rinse thoroughly and allow to dry. Avoid sudden temperature changes and abrasive cleaners. Check the individual product page for any additional care guidance.

STAR ISLAND currently ships orders directly from China to customers in the United States.

Orders ship directly from China to the United States. Delivery typically takes around 20 days, although customs processing, carrier schedules and other factors can affect the arrival date. This is an estimate, not a guaranteed delivery date. Contact us before ordering if you have a specific deadline.

International orders may be subject to import duties, taxes or customs fees. Whether these are collected at checkout or on delivery depends on the shipping terms shown for your order. Please review the checkout information and contact us if you need clarification before purchase.

Please contact us preferably within 48 hours of delivery with your order number and clear photos of the item, its packaging and the shipping box. We recommend recording an unboxing video and keeping the packaging to help us assess any damage; a video is not an absolute requirement to contact us. For verified product defects or shipping damage, we prioritize arranging a replacement at no additional cost, and will work with you on an appropriate resolution subject to applicable consumer rights. Accidental damage caused after delivery, such as dropping or breaking the item, is not covered as a product defect.

For verified product defects or damage in transit, please contact us so we can review the issue and prioritize a replacement or another appropriate resolution. Damage caused by accidental dropping or mishandling after delivery is not eligible for a damage-related return. For change-of-mind returns and other situations, please contact us before sending anything back; the full return terms will be published once confirmed. Applicable consumer rights remain unaffected.

Contact us promptly with your order number. Changes or cancellation may not be possible once processing or shipment has begun.