Shipping policy

Shipping Policy

At STAR ISLAND, we carefully prepare and package each order to help ensure that your items arrive safely.

1. Shipping Destinations

STAR ISLAND ships internationally from China.

Our primary shipping destination is the United States. We also serve selected international destinations, including Australia and eligible Asian countries or regions.

Shipping availability depends on the destination and the delivery options available at checkout. We do not currently guarantee delivery to every country.

We plan to expand our shipping destinations over time.

2. Order Processing and Delivery Times

Orders are prepared and dispatched after payment confirmation.

For orders shipped to the United States, estimated delivery generally takes around 20 days. This is an estimate, not a guaranteed delivery date.

Delivery times for other destinations may vary depending on the shipping service, location, customs processing, and local delivery conditions.

Actual delivery times may be affected by order processing, weekends, public holidays, customs inspections, carrier delays, severe weather, or other circumstances beyond our reasonable control.

If you need an order for a particular occasion, please contact us before purchasing.

3. Shipping Charges

Shipping charges, available delivery methods, and any applicable shipping promotions will be displayed at checkout before you place your order.

We do not currently guarantee free shipping on every order.

Any free-shipping offers or thresholds will apply only when expressly displayed during checkout.

4. Customs Duties, Taxes and Import Charges

International shipments may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Any duties or taxes collected by STAR ISLAND at checkout will be identified during checkout where applicable.

Unless otherwise expressly stated at checkout, import duties, taxes, and customs-related charges not collected by us may be payable by the recipient, subject to applicable law.

Please review the applicable charges before placing an order. If you have questions about shipping to your destination, contact us before purchasing.

5. Order Tracking

Where tracking is available, we will provide tracking information after your order has been dispatched.

Tracking updates may take time to appear or may be delayed while a shipment moves between international carriers and local delivery networks.

If your tracking information has not updated for an extended period, please contact our support team.

6. Shipping Address and Delivery Issues

Please ensure your shipping address and contact information are accurate before completing your order.

If you notice an error, contact us as soon as possible at support@starisland.shop.

We will try to assist with address corrections before dispatch, but changes cannot always be guaranteed once an order has been processed or shipped.

If your shipment appears lost, significantly delayed, or marked as delivered but cannot be located, please contact us so we can investigate with the carrier and determine an appropriate resolution.

Nothing in this section limits your rights under applicable consumer protection laws.

7. Damaged Items

We take care in packaging our ceramic products. However, damage can occasionally occur during international transportation.

If an item arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include your order number and clear photographs of the item and packaging where possible.

We recommend retaining the packaging and recording an unboxing video, but an unboxing video is not required to request assistance.

For confirmed shipping damage, we will arrange an appropriate resolution in accordance with our Returns & Refunds Policy and applicable law.

8. Contact Us

STAR ISLAND

Operated by Hong Kong Xiangchuang International Co., Ltd.

Email: support@starisland.shop

Website: https://starisland.shop