Privacy policy

Privacy Policy

Last updated: October 31, 2026

STAR ISLAND is operated by Hong Kong Xiangchuang International Co., Ltd. (“STAR ISLAND,” “we,” “us,” or “our”). We operate the website https://starisland.shop (the “Website”) and related services, including our online store and customer support (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website, make a purchase, contact us, or otherwise use our Services.

Please read this Privacy Policy carefully.

1. Information We Collect

Depending on how you interact with our Services, we may collect the following information:

  • Contact Information: Your name, email address, telephone number, billing address, and shipping address.
  • Order Information: Products purchased, order details, payment confirmation, delivery information, and return or refund requests.
  • Account Information: Information associated with your customer account, where applicable.
  • Customer Support Information: Messages, photographs, and other information you provide when contacting us.
  • Technical and Usage Information: IP address, browser type, device information, website interactions, and information collected through cookies or similar technologies.

We may collect information directly from you, automatically through your interactions with our Website, or from service providers supporting our operations.

Payment service providers may collect payment information directly to process transactions.

2. How We Use Your Information

We may use your personal information to:

  • Process purchases, payments, deliveries, returns, and refunds.
  • Provide customer service and respond to inquiries.
  • Maintain customer accounts and improve our Website.
  • Send order confirmations, shipping notifications, and other service communications.
  • Detect fraud, prevent misuse, and maintain security.
  • Analyze website performance and improve the shopping experience.
  • Provide marketing communications and relevant advertising where permitted by applicable law.
  • Comply with legal obligations and protect our legitimate business interests.

Where required by applicable law, we obtain your consent before processing personal information for particular purposes.

3. Shopify and Service Providers

Our online store is powered by Shopify.

Shopify and other service providers may process personal information to help us operate our Services.

These providers may include payment processors, shipping carriers, fulfillment partners, website hosting providers, customer support providers, security services, and analytics providers.

We disclose information to these parties as reasonably necessary to provide our Services or as otherwise permitted by applicable law.

Shopify may also process personal information in accordance with its own applicable privacy policies.

4. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and support analytics and advertising where applicable.

Some cookies are necessary for our Website to function properly. Other cookies may be subject to consent requirements depending on applicable law and your location.

Where available, you can manage your preferences through the cookie consent controls on our Website.

You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

For more information about Shopify’s use of cookies, visit:

https://www.shopify.com/legal/cookies

5. Advertising, Analytics and Tracking Technologies

Our Website has advertising and analytics integrations configured with partners including Meta (Facebook and Instagram) and Google (including YouTube).

These integrations may use cookies, website pixels, and server-side technologies to understand how visitors interact with our Website, measure advertising performance, and support relevant advertising where permitted by applicable law.

Depending on your interactions with our Website and the operation of these integrations, information such as IP addresses, device identifiers, browsing activity, and purchase-related events may be processed by these partners.

The presence of these integrations does not necessarily mean that every event is transmitted or that advertising campaigns are currently active.

Certain advertising-related disclosures may be considered a “sale” or “sharing” of personal information under applicable privacy laws, even where no monetary payment is involved.

Where required by law, we obtain consent before using non-essential tracking technologies and provide applicable privacy choices.

Depending on your location, you may be able to opt out of certain targeted advertising or advertising-related data sharing through the privacy controls available on our Website.

You may also contact support@starisland.shop to exercise applicable privacy rights.

6. How We Disclose Personal Information

We may disclose personal information to:

  • Shopify and providers supporting our online store.
  • Payment processors and financial service providers.
  • Shipping carriers and fulfillment partners.
  • Technology, hosting, security, analytics, and customer support providers.
  • Advertising and marketing partners, where applicable and legally permitted.
  • Government authorities or other parties where required by law.

We may also disclose information in connection with a legitimate business transaction, legal obligation, or where necessary to protect our rights, customers, or Services.

The categories and extent of disclosures depend on the services actually used, your interactions with our Website, and your applicable privacy choices.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, complying with legal obligations, resolving disputes, and protecting our rights.

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no electronic transmission or storage system can guarantee absolute security.

Please avoid sending passwords, complete payment card details, or other highly sensitive information through ordinary customer support email.

8. International Data Transfers

STAR ISLAND serves customers internationally, and our business and service providers may operate in different countries or regions.

As a result, personal information may be transferred to, stored in, or processed outside your country of residence.

Where required by applicable law, we use appropriate safeguards and legally recognized mechanisms for international transfers.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information, subject to applicable exceptions.
  • Request a copy of certain personal information.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing relies on consent.
  • Opt out of certain targeted advertising or data-sharing activities.
  • Appeal certain decisions concerning privacy requests, where applicable.

To exercise your privacy rights, contact us at support@starisland.shop.

We may request reasonable information to verify your identity before processing a request.

We will respond to privacy requests in accordance with applicable legal requirements.

We will not unlawfully discriminate against you for exercising your privacy rights.

If you receive promotional emails from us, you may unsubscribe using the link provided in those emails. You may still receive essential communications relating to your orders or account.

10. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices or security of websites that we do not own or control.

We encourage you to review the privacy policies of those websites before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technologies, services, or applicable legal requirements.

When changes are made, we will publish the revised Privacy Policy on this page and update the “Last updated” date.

Where required by law, we will provide additional notice.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

STAR ISLAND

Operated by Hong Kong Xiangchuang International Co., Ltd.

Website: https://starisland.shop

Email: support@starisland.shop

For returns or other after-sales assistance, please contact our support team before sending any items. Return instructions and the applicable return address will be provided when needed.